Return & Exchange Policy

At LAUREL Bodycare, your satisfaction is important to us. Every order is carefully checked before shipping to ensure your products arrive in the best possible condition.

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, provided that the product is unused, unopened, and in its original condition and packaging.

For hygiene and safety reasons, opened or used personal care products cannot be returned or exchanged unless the product is defective or does not match the description on our website.

Damaged, Missing, or Incorrect Items

If you receive a damaged or incorrect product, or if an item is missing from your order, please contact our Customer Care team within 48 hours of receiving your order.

Please provide a clear photo or video showing the issue so our team can review your request and assist you as quickly as possible.

If the issue is confirmed to be from our side, LAUREL will cover the shipping costs for the return or replacement.

Refunds

Once the returned product has been received, inspected, and approved, your refund will be processed according to your original payment method.

For Cash on Delivery orders, our Customer Care team will contact you to arrange the refund.

Important Notes

• Please review the product description and usage instructions before use.
• For sensitive skin, we recommend performing a patch test before using any new product.
• Products damaged due to incorrect use or failure to follow the provided instructions are not eligible for return or exchange.

Need Help?

Our Customer Care team is always available to assist you with any questions regarding your order, return, or exchange.

Shop confidently with LAUREL. Your satisfaction and trust are always our priority.